Thank you for visiting and your interest in Largou Rugs.
Following are the terms and conditions that constitute our Shipping Policy.
International Shipping Policy
Shipment processing time
All orders made before 2pm are processed within 1-3 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
To send your rug(s), we will mail your rug(s) from Morocco.
Depending on where you live, the time it may take for your rug(s) to reach you, may vary.
We will use a trackable shipping service that offer the best shipping conditions for rugs.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
To complete your shipping request, we require a valid delivery address.
Estimated delivery time
Europe, US & Canada
5-10 business days
Australia & New Zealand
5-11 business days
Japan & South Korea
7-12 business days
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Largou Rugs is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Largou Rugs is not liable for any rugs damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the rug and issue you a full refund of your purchase.
- Rugs can only be returned if they are still in their original condition and packaging. Used rugs, custom made rugs with obvious signs of use or rugs damaged by the customer will not be eligible for refund.
- Request your Return Authorization Number and by emailing [email protected] with detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the closest location where you can mail the rug you would like to return.
- To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
- Upon the receipt of your package, your rug(s) will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.