Frequently Asked Questions
Most frequent questions and answers
Can you deliver to my country ?
I want to buy more than one rug, can i do that ?
How can i track my order ?
Tracking your order is easy, visit the order tracking page, then enter your order id and your billing email and press the “Track” button.
What shipping service are you going to use ?
What is your policy regarding refunds ?
If 30 days have gone by since you received the package, unfortunately we can’t offer you a refund or exchange, and that is because of the number of parties involved, so please take your time, and make sure you choose the right rug(s).
Can i change the order's address ?
It depends, we can change the address, as long as you contact us before shipping the package, on the other hand, there is nothing we can do, if we already shipped the package.