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Frequently Asked Questions

Most frequent questions and answers

Can you deliver to my country ?

Sure we can, just tell us where you are and let our team take care of the rest.

I want to buy more than one rug, can i do that ?

Of course you can, add as many rugs as you want to your shopping cart and then complete the purchase.

How can i track my order ?

Tracking your order is easy, visit the order tracking page, then enter your order id and your billing email and press the “Track” button.

What shipping service are you going to use ?

We will use a trackable shipping service and we will send you the tracking number via Email once the package has been sent.

What is your policy regarding refunds ?

If 30 days have gone by since you received the package, unfortunately we can’t offer you a refund or exchange, and that is because of the number of parties involved, so please take your time, and make sure you choose the right rug(s).

Can i change the order's address ?

It depends, we can change the address, as long as you contact us before shipping the package, on the other hand, there is nothing we can do, if we already shipped the package.