Returns & Exchanges


Our return policy lasts 30 days.

If 30 days have gone by since you received the package, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your rug(s) must be unused and in the same condition that you received it.

It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Custom made rugs with obvious signs of use.

* Any rug not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned rug(s).

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank.

There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)

We only replace rugs if they are defective or damaged.

If you need to exchange it for the same rug, send us an email at and send your rug(s) to: Unite Omar Chenna N 57 Hay Y B T, Marrakech, Morocco.


To return your rug(s), you should mail your rug(s) to: Unite Omar Chenna N 57 Hay Y B T, Marrakech, Morocco.

Depending on where you live, the time it may take for your exchanged rug(s) to reach you, may vary.

You should consider using a trackable shipping service.



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