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Frequently Asked Questions
SHIPPING
can you deliver to my country ?
sure we can, just tell us where you are and let our team take care of the rest.
What shipping service are you going to use ?
we will use a trackable shipping service and we will send you the tracking number via Email once the package has been sent.
Order & Retunrs
I want to buy more than one Rug, can i do that ?
of course you can, add as many rugs as you want to your shopping cart and then complete the purchase.
What is your policy regarding refunds ?
If 2 days have gone by since you received the package, unfortunately we can’t offer you a refund or exchange, and that is because of the number of parties involved (weavers, sellers), so please take your time, and make sure you choose the right rug(s).
How can i track my order ?
tracking your order is easy, visit the order tracking page, then enter your order id and your billing email and press the “Track” button.